Returns & Exchanges

At Sugar Rush by Steph, we take pride in our hand-crafted treats; however, due to the perishable nature of our products, we do not offer returns or exchanges for change of mind. If your order arrives damaged or incorrect, we are committed to making it right through a refund or replacement process.

Return Process

• 1.
  Document the Issue

  Take clear, high-quality photos of the damaged treats and the original packaging within 24 hours of delivery to help us assess the claim.

• 2.
  Contact Our Team

  Email our customer support team with your order number and the attached photos to initiate a formal review of your damaged or incorrect items.

• 3.
  Review Process

  Our quality assurance team will evaluate your request within 2-3 business days to determine if a replacement or store credit is the appropriate solution.

• 4.
  Resolution

  Once approved, we will prioritize a fresh batch of treats for redelivery or process a refund to your original payment method immediately.